Refund policy

Pawsome Fidos - Brand, Return, and Refund Policy
            At Pawsome Fidos, we believe in offering more than just products—we provide a heartfelt experience for you and your furry friends. Our handcrafted, customized pet clothing is designed with love, care, and attention to detail, ensuring your pets enjoy the comfort and style they deserve.

Our Brand Commitment
            Pawsome Fidos is dedicated to delivering the highest quality products to pet lovers across India. Each piece of clothing is carefully crafted to meet our standards of comfort, durability, and style. We strive to:

  • Use premium, pet-friendly materials that are safe and gentle on your pets.
    Provide customizable options to cater to the unique preferences and needs of your pets.

  • Promote ethical practices in sourcing and production, ensuring every item is made responsibly.

  • Support a good cause—a portion of our sales goes towards helping stray animals in need, so every purchase contributes to a bigger mission.
    Return and Refund Policy

  • At Pawsome Fidos, customer satisfaction is a top priority. We understand that there may be instances where you need to return or exchange a product, and we're here to help.

Return Eligibility
           Items can be returned if they arrive damaged or have any manufacturing defects. Please notify us within 24 hours of receiving your product.
Customized or personalized products are non-returnable unless there’s a genuine quality issue

You can always contact us for any return question at pawsomefidos@gmail.com. 

Exchanges
           If you'd like to exchange an item for a different size or design, please contact us within 24 hours of receiving your order. We will accommodate exchanges based on stock availability. Please note that return shipping fees for exchanges are the customer's responsibility.

Refund

             Once the return is approved, will provide the refund to the Original payment method within 7 working days.